Absolutely you can add a personalised message or even an edible image to your order, just check the personalised your own box section. If you would like to add a handwritten card to your order instead, please leave a note when ordering.

Keep them in a cool, dry place, and Iif you manage not to eat them all when they arrive, store them in an airtight container, or wrapped in plastic wrap and foil.

Yes you can! We recommend wrapping them (if not already) and you can freeze for up to 3 months! Lots of customers do this, and say they taste just as good

No. Although all ingredients used are plant based and gluten free, they are prepared in a kitchen that handles gluten. Treats are not suitable for those with severe gluten allergies due to potential cross-contamination. In the kitchen we also use nuts, sesame and soy, and some products are made in a facility that handles dairy, so treats are not suitable for people with those allergies. Bontalicious can't control or be held responsible for third-party cross-contamination.

Please check your emails inbox / junk folder, if it’s not there, you may not have left an email address to receive one or you may have entered your email address wrong. If the money has left your bank account, then we have your order.

As our products are food and cannot be resold once they’ve been dispatched from us, we cannot refund your order unless there is an exceptional circumstance. For example, if your bakes are totally squashed/ damaged upon arrival then we will look at placing a claim through Royal Mail (obviously boxes leave our kitchen in perfect condition so we will attempt to claim through them to refund you) Unfortunately slight damage won’t be acceptable. If an address is incorrect, we can’t be held responsible once the parcel leaves us and we will not refund for this mistake.

Unfortunately, even though we use Royal Mail tracked 24, it is not a guaranteed next day delivery service so please allow up to 3 working days to receive your order. All of the baked goods are individually wrapped for freshness to allow for a slight delay in your delivery. We will not be offering refunds for delayed dispatch or delivery. If you have any issues with your order, then please let us know after 3 working days have passed. If an item is lost or states ‘delivered’ when we check the tracking, but you don’t have the goods, we will put a claim in with Royal Mail and will update you when we have a response from them.

Treats will be individually packaged, placed inside a cardboard box, inside an orange mailbag and will include some paper filler and info card.

If you have placed a postal order with us and wish to cancel/ amend, you must do this more than 24 hours before the dispatch day. If you try to cancel/ amend within 24 hours of dispatch, then we can’t issue a refund as your order will already be in the baking/ packing process. To cancel or amend your order, you must email info@bontalicious.com please state ‘cancel order or amend order’ in the email title so we can try and pick it up as soon as possible. If you need to cancel a large pre order, then please get in contact with us as soon as possible through email. If you cancel more than 2 weeks in advance then we give a 75% refund, if we have less than 2 weeks’ notice you will receive 50% refund. Orders cancelled with less than 1 week notice will not receive a refund. By entering your information to our website, you agree to our policies.